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COVID-19 Update

3:30pm Friday, 3rd of April 2020

At DW Music we are monitoring the updates on COVID-19 provided by the Australian Government very closely and enacting strategies to help keep our staff and customers safe.


In Store & Local Customers

For now our doors remain open, and we have implemented rigorous disinfecting and distancing procedures to help protect our staff and customers.

We currently have the following conditions of entry;

  • Sickness - If you feel unwell (e.g cough, sickness, sore throat), please do not enter the store.

  • Social distancing - When shopping with us please practice social distancing, leaving a minimum of 1.5 metres between yourself and other customers and our staff.

  • Hygiene - You are welcome to handle / try instruments but you must wash or sanitise your hands prior to doing so.

  • Groups - No groups larger than two people, excluding families that share the same household.

  • Customer limits - We have a maximum limit of 25 customers in the store at any given time.

  • Brass & Woodwind - No testing of Brass & Woodwind instruments until further notice.

For those local customers that have already self isolated, feel free to contact us by phone or email to discuss products you are interested in. We can send detailed images and demo videos of any product to help you shop from home.

We are also happy to offer free local delivery of orders over $100, most of these orders will be delivered on the same business day.

Online

Our online ordering systems are fully online and remain unchanged. Orders are being processed and dispatched in a timely fashion.
Both of our two primary delivery companies, AusPost and StarTrack, are running without major interruption and we are yet to see any notable delays with deliveries.

We’re here to help

This is a difficult time for all of us, but thankfully our awesome team members are here to make buying a piece of gear as easy and enjoyable as possible!
Whether it be chatting to you over the phone, emailing you additional photos or shooting a custom demo video for you of a guitar or piano, nothing is too much effort - just ask us!

You can contact our team using any of the following methods;

Phone: (02) 6260 5626
Email: info@dwusic.com.au
Facebook: https://www.facebook.com/dwmusicaus/
Instagram: https://www.instagram.com/dwmusicaus/

 

Thank you to all of our wonderful customers for helping us to keep doing what we love.

-The DW Music Team