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Many thanks your prompt service and shipping of my new piano. It arrived last week and I am very happy with it.
With his expert knowledge and advice, Chris Davis of DW Music guided me patiently through my three-year piano buying journey. Taking into consideration my budget, size and other specific criteria, and recognising that I live over 4 hours from Canberra, Chris kept in regular contact via email and phone to let me know when an instrument of interest was arriving in his showroom.
I can't thank Chris and his staff enough for helping me realise my lifelong dream of owning a grand piano. THANK YOU, THANK YOU, THANK YOU!!
I have been touring Australia for six months and decided to buy a tenor ukulele online from DW Music. The first one that arrived although well packed had slight damage from postal handling. I dealt with Zac at DW Music and can't speak highly enough of the good service I received. A new ukulele was posted very fast and I am very pleased with it. I felt I had a fantastic service from this shop and have the confidence to say I could completely trust them. They did exactly what they said they would do. Keep up the good work Zac and DW Music.
Bill CarltonCentral Coast, NSW
My son was looking to buy his first "big brand" electric guitar with his own savings and spent a lot of time trying various guitars and internet searching before deciding on what he thought he wanted. A Telecaster Nashville Deluxe would give him the Tele and Strat mix up with a heap of versatility that he was looking for.
Nobody has the guitar in stock and being a first purchase he was reluctant to order it sight unseen. Got in touch with DW music via email and had a chat with Zac Bailey about the guitar and options and he couldn't have been more helpful with advice. Suggested which models they had in stock that would give a similar sound and feel, quoted a really great price also.
We made the two hour trip to try a few guitars and help my son decide if he wanted to buy something that was in stock or place an order and within minutes of arriving we knew we had made the right choice of music shop.
All of the staff were great, we explained what we were looking for and straight away they knew who we were, what we were after and referred us to Zac who had been dealing with us via email.
He went out his way to give my son the chance to play and test as many guitars as he needed to make an informed choice. Went through a heap of Telecaster options, Strat options and alternative brand options to make sure he was happy with his first pick and not just brand focused. Never pushed him or made suggestions that were out of his price range and provided a depth of knowledge about the various options available.
I can not speak highly enough of the store and could not be happier with the level of service received at DW music. I spent over 20 years in customer service industries and rarely came across staff who made so much effort to satisfy customers .
I have enough confidence in the guys there to know that I don't have to drive two hours each way in future to get what I need, I just have to tell them what I want and they will steer me in the right direction.
If you are buying on line or in store you are going to be very happy.
Angus BarnesSouth Coast, NSW
Thanks for the great retail experience yesterday.
Conor did a fantastic job demonstrating, answering questions, offering opinions and personal experience and making us feel very at ease and comfortable while making our selections and purchases.
Top marks to you.
We were also very impressed with the shop and the comprehensive range.
It was well worth the drive from Sydney .
We'll be back and we'll pass the word around.
Oh and I love my new semi electric guitar, My wife is very happy with the lovely tenor uke and my son-in-law is stoked with the Vox amp.
Big smiles all around
I recently purchased a new guitar amplifier from this store, online and sight unseen. Great people, excellent service, best price and smooth processing. I dealt with Mr. Zac Bailey who handled the whole thing from start to finish in a most courteous and professional manner. The amplifier arrived on time and in perfect condition. Thankyou DW Music for a wonderful shopping experience. I cannot recommend your store highly enough.
Mr Fred KlimCranebrook NSW
I phoned around Aus to get the best price on a new strat and DW Music were by far the best, so I placed an order for a limited edition strat from Brisbane. The guys at DW Music were awesome - always good communication and very helpful. The shipping from Canberra to Brissy was very cheap and the guitar arrived in top condition with hang tags etc.. I am very happy with my purchase, and I hope to buy from DW Music again in the future.
Mr Brad ScholzBrisbane, QLD
I have been shopping online/overseas for a few years because I have been constantly disappointed with Australians' lack of awareness around good service and basic ethics.
DW listed a guitar I was especially interested in at a great price so I gave them a go.
So glad I did, a real pleasure to deal with, good communication, great service, my guitar was shipped the same day it was paid off and arrived quickly and safely.
I wouldn't hesitate to shop here again, great business guys,
Len MarksBlue Mountains, NSW
For my first time buying an instrument online, Andrew from DW made this experience a great pleasure. Communication was excellent and I received the product extremely fast via courier. A worry-free time ordering interstate and really well-priced stock - the best I've seen in the country. Andrew really looked after my needs as an interstate customer and helped me purchase my dream guitar online.
Thanks Andrew and DW Music for making this experience so valuable. I'm definitely a returning customer and I have started recommending friends to the store!
Mr Kim ForbesSouthern Highlands, NSW
What can I say about DW Music?
They’re pure professionals. I was a very fussy buyer but they never made me feel uncomfortable about swapping things around even though I’m in Melbourne and they’re in Canberra.
I got awesome gear at a good price.
Thanks Brendan and the team.
A. Emre AcarMelbourne, VIC
Have to pass on my best wishes and thanks to you again for all your efforts in making my online purchase so easy.
Your complete professionalism with regard to the sale, your communication, your representations to the vendor on my behalf with this guitar have been greatly appreciated.
The guitar itself – amazing. It arrived the next day, with full tracking through transit, was expertly packed and I guess you know I have not put it down since plugging it in.
This, along with the fact that the previous purchase from you was also hassle free and just as professional in all respects means…..well, again a big thankyou, It has been a pleasure buying from you.
Fantastic service. I needed an item that was difficult to find in stock at any of the large online music shops, but DWMusic had it in stock, the order was processed the same day & it arrived at my rural location only 2 days later. What's more the shipping cost was cheaper than most other places I have dealt with.
I highly recommend DWMusic & will be doing all my future transactions with them.
Mrs Janet JonesKempsey, NSW
I was hesitant buying a guitar online. I own a few (okay, a lot!) and have always bought in-store but what I wanted wasn't available locally. I found DW on eBay and can testify that their 5 star rating is completely justified.
Competitive prices but not at the sacrifice of packing, postage or service. I ordered late Friday afternoon and my guitar& arrived in Melbourne first thing Tuesday morning. Postage was insanely cheap for such a bulky item and it took me about two hours to unpack it, that's how securely it was packaged. It arrived in perfect condition, just as advertised.
I do a lot of shopping online and have had a mixed bag of experiences. The level of care and customer service shown by DW is a standout for me. It is refreshing to deal with companies of this calibre and DW will be my first stop for future guitar-related purchases. Very impressed, thank you!
DW Music and Brendan were a pleasure to deal with when purchasing an amplifier. The process was painless, and the prices are extremely competitive. I'm really satisfied with my transaction with the company, and would recommend them to anyone else in the future.
I recently purchased a field recorder and accessory pack from DW Music. Because the manufacturer had made some changes to the contents of the accessories it arrived missing a couple of items pictured on the website. When I brought this to their attention they very quickly sent me the items that were missing and apologized for the inconvenience.
I wish all online businesses would adopt such customer centered service. They were fast and courteous and very professional. I will definitely shop here again.
Brendan at DW Music has been great to deal with and made it easy for me to get my dream guitar at an amazing price with cheap, fast and reliable shipping. Thanks!
Toby CopleyBeckenham, WA
As a pianist and teacher, I have been an extremely satisfied customer of DW Music since 2002, and thoroughly recommend them in every respect. The atmosphere is always friendly and welcoming, and nothing is ever too much trouble. The staff are deeply knowledgeable, and generously give well-informed, honest advice about instrument purchases (understanding and respecting both my needs and budget, as well as those of my students at all levels), without ever being pushy. Ongoing, reliable after-sales service is impeccable. DW Music go well beyond standard expectations, consistently delivering gold-standard quality in all that they offer. It is a joy to deal with them.
Christine FaronAranda, ACT
Could not be happier.
The brief I gave DW was something that had never been attempted before:
To set up a commercial-grade piano recording studio using—and this was the kicker—nothing but digital instruments. The resultant recordings should sound as if they had been made on traditional acoustic concert pianos, even to the most seasoned and skeptical of listeners.
It meant combining disparate cutting edge technologies in a way that has never been attempted before. The scale of the challenge only served to bring out the best in Chris and his team—and their best is very good indeed. Pinpoint attention to detail, empathetic and perceptive questions in the briefing process, and post-sales service and setup that went well beyond what could be reasonably expected from any retailer. In short, they listened intelligently, researched exhaustively, delivered promptly, and then stayed with me until everything just worked.
Were they successful? You can judge for yourself here:
Remember, no real pianos were used. No microphones either. No piano tuners needed. No sound stage required. The instrument in shot is a Yamaha Avant Grand N3 (purchased from DW), but it's actually just acting as a midi controller for a sophisticated 130 GB 3rd party piano sample library—a Yamaha CFX recorded in the fabled Abbey Road Studios. What you can't see in shot is my Mac, which is responsible for streaming those sampled piano sounds in real time every time I play a key.
Whether that makes sense to you or not, here's the takeaway:
1) DW knows their stuff.
2) They won't sell you an instrument. They'll work with you to realise a solution.
3) They take justifiable pride in doing a professional job at every step, from initial phone call to handover.
4) They're not going to be daunted by the scale of your request, whether it's your kid's very first instrument, or kitting out a state-of-the-art studio.
It's been killing me writing this testimonial, because all I want to do is get back to the new instrument :) To Chris and the team, a very big thank you.
Philip JohnstonPearce, ACT
It's always a pleasure walking into DW, being greeting by the friendly staff that are genuinely interested in how your going and how they can help you out. They always helped me out with making sure i get the perfect equipment for what i'm after and happy to help with any after sale services.
Been going to DW since 2006. Excellent service, product knowledge and overall friendly staff and happy to help. They treat you like a friend and not just another customer.
Highly recommend them.
DW Music provides the most professional, friendliest and helpful music service in Canberra. I have used them exclusively for over 5 years for all my guitar, amp, accessory and tech needs.
I’ve bought loads of great gear from DW Music and I have always been very satisfied with their products. All my orders were handled courteously and professionally. I’m in a regional area so fast shipping is important to me, and DW does an excellent job packing and sending my amps and guitars expeditiously. Shopped there for years and will continue to do so.
I found the service at DW Music, specifically from Brendan, exceptional. He is willing to go that extra mile in finding that 'fit' for you and work out the best deal. I recently made a huge investment in a Gibson and he was not pushy or trying to get the sale he just listened to what I was after. Thanks Brendan I'll be back for more!
I can't recommend the guys at DW music enough. Great service, amazing product and fantastic prices. After buying my first high end instrument through them I wouldn't dream of going to anyone else.
I had a great experience with DW Music. They handled my query promptly and my guitar arrived just as they promised and was well wrapped for protection. The boss even threw in a cable as part of the deal. I'll buy from DW Music again.
I bought a used 2012 American Standard Jazz bass from DW Music, without playing it as I was in another state; in simple terms, the experience was informed and smooth. I was provided high quality, detailed photos of the bass; my questions were answered promptly; the transaction was completed quickly and the bass arrived on the agreed day – well packaged and in the condition stated.
Whilst smooth transactions are of course great, the big win for me is that the experience has given me the confidence to purchase online using DW Music; a situation where I may not be able to touch the product.
DW Music provided excellent, friendly, professional service and I have no hesitation in recommending them to anyone. I was in the market for a new guitar, and having arthritis in my hands I was extremely particular in what I was looking for. I took up a large amount of their time over several weeks and never once felt the pressure of a hard sell; the store manager went out his way to help me. End result... I couldn’t be happier with my purchase. The setup they achieved on the guitar is fantastic and better yet, they significantly beat all their competitors’ prices.
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