Lay-by, Special Orders & Preorders

Lay-By Terms and Conditions:

1. Commencement of a lay-by requires a minimum deposit of $100 or 20% of the total of the lay-by, whichever is greater; 

• Orders with a total under $500 will require a $100 minimum deposit.
  
• Orders with a total over $500 will require a 20% minimum deposit.

2. Upon confirmed receipt of a deposit, the product(s) will be secured under your name and made unavailable for purchase by others. The product(s) will then be stored at DW Music until the balance has been fully paid;

3. Additional payments towards your lay-by are self-managed (frequency and amounts) and can be paid via any of the following methods:

• In-store - Please speak with our counter staff.
• Bank deposit - Our bank details will be provided to you once the deposit has been paid.
• PayPal, Credit Card, Zip or Afterpay - Please contact us specifying the amount you would like to pay. An order form will be sent to you via email for payment through the DW Music website.

4. Your lay-by is to be finalised by the due date, unless alternative arrangements are made with management in advance; 

5. If you cancel this lay-by, all monies paid will be refundable, minus a handling fee of 10% of the lay-by value to cover store costs and administrative costs. 

6. If you do not make payments when they are due or the lay-by is uncollected, we will cancel the lay-by and retain an amount of 10% of the lay-by value to cover store costs and administrative costs; 

7. Refunds for lay-by deposit or payments will be refunded by bank transfer only. Customers will be required to provide details of their bank account. Alternatively, amounts can be transferred to store credit for the customer’s future use; 

8. Photo ID must be produced if you request a replacement lay-by document, cancel this lay-by, or when you finalise and collect this lay-by where no document can be produced. 

9. Information collected from this transaction will be used for the purpose of processing your lay-by. 

Lay-by Due Dates: 

Where the value of the goods is less than $2,000 the expiry period is three months from the date of the lay-by; 

Where the value of the goods is over $2,000 the expiry date is four months from the date of the lay-by; 

Any extensions need to be negotiated with management prior to the initial due date. 

Lay-by Communication:

Any communication from us about your lay-by will be communicated via email.

You will be sent reminders along with a current invoice for your lay-by via email periodically over the duration of your lay-by term.

Special Order Terms & Conditions: 

A special order is one for a product which is not actively OR planned to be stocked by DW Music.

1. With the exception of situations that pertain to your consumer rights regarding warranty, special orders cannot be cancelled, returned or refunded.

2. Special orders require full payment or a deposit in advance of the order being placed.

• Orders with a total under $500 will require a $100 minimum deposit.
• Orders with a total over $500 will require a 20% minimum deposit.
• Custom built instruments will require a 30% minimum deposit.

3. Additional payments towards your special order are self-managed (frequency and amounts) and can be paid via any of the following methods:

• In-store - Please speak with our counter staff.
• Bank deposit - Our bank details will be provided to you during the initial invoicing stage.
• PayPal, Credit Card, Zip or Afterpay - Please contact us specifying the amount you would like to pay. An order form will be sent to you via email for payment through the DW Music website.

4. Special orders must promptly be paid for and collected once the product has been received by DW Music, unless a prior agreement has been reached with management. 

5. Please note that whilst DW Music can provide updates regarding the ETA of the product both prior to and after ordering, the actual ETA is subject to change determined by the suppliers. 

Special Order Communication:

Any communication from us about your special order will be communicated via email.

Preorder Terms & Conditions